In order to avoid giving reviews in advance or making false reviews, buyers and sellers can only give reviews for "completed" orders. The system will automatically send an email to the recipient's mailbox after the seller ships the goods to remind them to confirm receipt. After confirming that you have received the goods and have no need to return or exchange them, you can click 【Buyer's Order】 in 【Buyer's Zone】 to complete the order, give the seller an encouraging review, and share your experience!

1. PC version After logging in, click 【Member Center】above, and then click【Buyer Order】in the buyer area.

2. Mobile version After logging in, click 【Member Center】above, and then click 【Buyer Order】 in the buyer area.

Reminder: After entering the【Buyer Order】 page, you can find your order according to your order status (waiting for processing, preparing, shipped, delivered, order completed, closed, canceled, returned), and click to enter the order page to see more details.

If you have placed an order, the system will send an order notification to your e-mail mailbox. If you have not received the relevant notification, please confirm first: Is it in the spam folder? Please check the spam folder of your mailbox. You may be able to find the notification email sent by the ePlusOne Green Energy Marketplace System. Don't forget to mark the email from ePlusOne Green Energy Marketplace System as "not spam" or add noreply@e-plusone.com to your mailbox contacts (address book) to ensure that you can receive important order information and exclusive benefits sent to you by ePlusOne Green Energy Marketplace System in the future!

To check whether the order has been sent out in time to modify the delivery information, please confirm the order status first:

The product has not been sent out yet, and the order status is "waiting for processing" or "preparing for stock"

If the product has not been sent out yet, please contact the seller as soon as possible through the "Chat" button in the order, and ask the seller to help you adjust the delivery information, and please go to 【Contact Us】 on the website to fill in the message and contact the ePlusOne customer service team.

The product has been sent out, and the order status is "shipped"

If the product has been sent out, please try to contact the seller through the "Chat" button to discuss the follow-up solution. If the product is still not received successfully, it will be returned to the original place of shipment, and the buyer and seller are requested to agree on the relevant shipping costs.

How to check whether the product has been sent out?
When the seller ships the product, your e-mail will receive a notification letter from the system, and you can also check the order progress on the【Buyer Order】page.

Once an order is placed, no changes can be made. Whether you need to change the product or quantity, please first discuss or inform the seller directly through【Chat】 function on the order page.

If the delivery information is incorrect, please use 【Chat】function on the order page as soon as possible to ask the seller to help adjust the delivery information before shipment, and please go to 【Contact Us】 on the website to fill in the message and contact the ePlusOne customer service team.

If you do not receive a reply from the seller through【Chat】message on the site for more than three working days (excluding holidays and weekends), please go to 【Contact Us】 on the website to fill in the message and contact the ePlusOne customer service team.

Please go to 【Chat】 function on the order page to ask the seller directly for relevant details. If you do not receive a response within three working days (excluding weekends and holidays) after asking, please go to 【Contact Us】 on the website to fill in the message and contact the ePlusOne customer service team. We will help you solve the problem to ensure your consumer rights and guarantee you a good purchasing experience.

After the order is placed, if you need to understand the shipping issues, discuss product details, etc., use the 【Chat】 function on the order page to ask and let the seller answer you.

The sellers on the ePlusOne Green Energy Marketplace System Platform are small and medium-sized companies or personal studios. Messages may not be replied immediately. We give sellers three working days of flexibility to process orders. After sending an inquiry, please wait patiently. The seller will reply to you as soon as possible after seeing the message.

If you have not received a reply within three working days (excluding holidays) after the inquiry, please do not worry. Please go to【Contact Us】 on the website to fill in the message and contact the ePlusOne customer service team, provide the "order number", and let us help you contact the seller.

You can find the order you want to rate in the "Completed Order" category. Please note that the buyer needs to confirm that the order has been received before the seller can rate the seller. If you have confirmed that you have received the goods, go to the order page and click "Completed Order" to complete the order status and rate the order at the same time.

Giving a seller a rating is the greatest encouragement to the seller! In addition, it also allows other buyers to consider your user experience when purchasing.

Each transaction review belongs to the publisher. In order to prevent others from impersonating and tampering with it, the ePlusOne Green Energy Marketplace System Platform stipulates that the original publisher of the review must fill in the message in【Contact Us】on the website to ask the ePlusOne customer service team to assist in correction or deletion. Please pay attention to this. The message content must contain the following content so that the ePlusOne customer service team can assist more immediately
・Order number
・ePlusOne Green Energy Marketplace System account or registered email
・Modified content (you can also tell us that you want the entire review to be removed)
・Rating star
・Does the photo need to be deleted or replaced?